Guardrails for a better customer experience during chats

Created by Caitlin Banner, Modified on Fri, 1 May at 8:24 AM by Laura Perlee


What Would Help to Know:


This Guardrails Series email provides guidance for presenting the Citi® / AAdvantage® card during customer chat interactions.  It includes approved transitional phrases and key benefit highlights to ensure accurate information is effectively communicated to customers.



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